Fireside Chat & Lunch with Rachel Williamson, author of 30 Days to Running Great Stores

What does a great store look like in 2026?

Some stores seem to have it figured out.

Everything runs smoothly. Customers stick around. Growth feels steady even when everything around retail keeps shifting. But what’s actually driving their success?

On August 13, we’re bringing in retail expert Rachel Williamson of Running Great Stores for a luncheon fireside chat with Eclipse Creative’s Michael Falter, who brings years of experience in e-commerce and digital retail to the conversation.

Together, they will unpack what it takes to run a great store in 2026 and beyond, from retail and e-commerce to leadership and customer loyalty, with plenty of overlap into events, exhibits, and any business built around serving people well in real time.

Rachel works directly with retailers on operations, team building, and customer experience, and she’s spent years understanding what separates a struggling store from a great one. She literally wrote the book on it!

Every attendee will receive a signed copy of Rachel’s book, 30 Days to Running Great Stores.